About Me
Visionary, accomplished, and results-oriented executive leader with proven expertise in crafting forward-looking product strategies, establishing design roadmaps, delivering high-impact solutions, and driving integrated, user-centered digital experiences across diverse platforms. Repeated success in leading global design organizations, fostering innovation, and cultivating inclusive, highperforming teams. Adept at navigating complex enterprise governance, balancing operational constraints, and ensuring consistency, accessibility, and quality across digital products. Skilled in defining cohesive end-to-end user experiences, creating and evolving company-wide design systems, and elevating customer engagement through data-informed, empathetic design thinking. Recognized for building scalable, next-generation products that strengthen market competitiveness, operational efficiency, and strategic growth.
My Best Services
Team Builder
Skilled at Attracting Top Talent, Forward-Looking for Skills/Development, Organizing for Alignment to Strategy & XFN Teams.
Player/Coach
Set UX/Creative Direction, Continuously Upleveling Craft & Design Strategic Value across the Organization.
The path I’ve taken
Head of Product Design (SVP)
Business Banking and Payment Digital Products
Head of Product Design
FB Ads Manager, Analytics & Measurement Meta, Inc.
Director
Design, QuickBooks Payments, Financing & Self-Employed Products
Sr. Director, UX Design
Mobile Advertiser Products & Business Development
META BUSINESS SUITE: GROWING THE CUSTOMER BASE
- 15 May 2025
- By Michelle Kapnias
META BUSINESS SUITE: IMPROVING QUALITY
- 15 May 2025
- By Michelle Kapnias
META’S BUSINESS DESIGN SYSTEM: GEODESIC
- 15 May 2025
- By Michelle Kapnias
US BANK “PURPLE SUN”: UX VISION; BRAND & CAPABILITIES INTEGRATION
- 15 May 2025
- By Michelle Kapnias
QUICKBOOKS SELF EMPLOYED: ZERO:1 NEW BUSINESS
- 15 May 2025
- By Michelle Kapnias
EBAY: REIMAGINING THE C2C SELLER EXPERIENCE
- 15 May 2025
- By Michelle Kapnias